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Latest News

September Flu Clinic's

We will be offering Flu Vaccination's from Monday 9th September. They will be available via the clinic's below or by speaking to the Clinician during your appointment. Please come along and help to protect yourself this winter:

Walk-In Clinic’s

Monday 9th September:                                       09:00am – 12:30pm

Tuesday 10th September:                                     09:15am – 12:45pm


Pre-Bookable Clinic’s

Friday 13th September:                                       09:00am – 12:45pm

                                                                                  02:00pm – 04:45pm

Tuesday 17 September:                                       09:00am – 12:45pm

Norfolk Street Surgery GDPR Privacy Notice

To view the Practice General Data Protection Regulation Notice, please click on the link here Norfolk Street Surgery Privacy Notice


Extended Hours Directed Enhanced Service

We will no longer be providing extended hours at the Practice, however see below. Our new opening hours will be:

Monday to Friday:           08:30 – 18:30          Saturday & Sunday:        Closed


Extended Access Primary Care Programme commenced on 1st September whereby evening and weekend appointments will be available across Stoke-on-Trent and Staffordshire. Appointments for the Extended Access Service must be booked through the Practice, so please call our Reception to book an appointment. Clinic's are available every evening and at weekends at the following locations:

Haywood Hospital, High Lane, Burslem, Stoke-on-Trent, ST6 7AG

Leek Moorlands Hospital, Ashbourne Road, Staffordshire, ST13 5BQ

Bradwell Hospital, Talke Road, Chesterton, Newcastle-under-Lyme, ST5 7NJ

Longton Cottage Hospital, Upper Belgrave Road, Longton, Stoke-on-Trent, ST3 4QX

Hanley Primary Care Access Hub, 69-71 Stafford Street, Hanley, Stoke-on-Trent, ST1 1LW

For more information on the Extended Access Primary Care Programme, click on the link below:


Care Navigation

We are introducing an initiative to help people to find the most appropriate source of help when they call our Practice or pop in to make an appointment.

This means that our specially trained Reception staff may ask questions about why appointments are required.

You are not obliged to answer the questions they ask, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible.

Virtually everyone who calls to make an appointment asks to see a GP, but very often help will be available more quickly from other highly skilled medical professionals such as Nurses or Pharmacists, or from other services, including the voluntary sector, they can support people with a wide range of social, emotional or practical needs.

Our trained Reception staff will be able to offer you the most appropriate help using the range of information they have access to.

If you have any questions, don’t hesitate to speak to the Practice Manager.

See our Care Navigation page below in the Further Information Section.


'Ask NHS' app – get involved

Have you used the new Ask NHS App? We want to hear from you!   ‘Ask NHS' provides you with improved access to NHS 111 and your local NHS services. You can talk through your symptoms in complete confidence with Nurse Olivia, a virtual nurse. If needed, Olivia will arrange for a call back from a 111 Nurse to discuss your symptoms further. You can also search NHS approved healthcare advice, schedule GP appointments and search opening times/locations of local healthcare services.   We would like to know what you think about the app and gather any feedback or comments you may have. Please take a few minutes to complete this short survey: . If you haven’t used the app before you can download the app via Google Play (for Android phones) or Apple App Store (for iPhones).   For more information please contact or .

 Register for our Online Services - book/cancel appointments, order repeat prescriptions, view record.

You must visit the Surgery to register. See 'Online Services' to view services available.


Read our latest PPG Meeting Minutes- PPG Meeting 13.12.18


Read our CQC Inspection Report for 2016- See Further Information- Care Quality Commission


Visited the Surgery recently? Complete the Friends and Family Test


Read our latest Patient Survey and the Practice Action Plan


Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website