Configure Appointment Details

Appointments System

You can book an appointment at Norfolk Street Surgery by calling 01782 222900, attending the surgery or online by clicking the make an appointment link above.

Click here if you are not yet registered for online services.


Home Visits

Patients are requested, where possible, to telephone before 11am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment. 

This will enable the appointment to be offered to another patient. 

If you do not attend your appointment, you may be contacted by the surgery to see why you have not attended your appointment. 

To cancel your appointment, you will need to call the surgery on 01782 222900.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

If you do not wish to receive text messages, please inform the surgery.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

It is important we can contact you. 

Opening Times

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