Online Triage
Norfolk Street Surgery provides Online Triage as a service. As part of the modernisation of general practice, online triage will become a way for you to be able to access care at Norfolk Street Surgery.
Online triage is a secure and easy-to-use platform that allows patients to submit their symptoms and requests to their GP electronically.
Benefits of Online Triage
Convenience: Online Triage can be accessed from anywhere with an internet connection. This means you can get the help you need without having to wait on the phone or come to the surgery.
Efficiency: Online Triage helps us to triage your request more efficiently, so we can get you the right care at the right time.
Choice: Online Triage allows you to choose how you want to be contacted - by phone, email, or text message.
How to use Online Triage
To use Online Triage, simply go to our website and click on the "contact us online – submit a request" button.
You will see 3 options: admin request, have a health problem and I want to read online advice. You will select the option most relevant to you and will be asked to complete a form.
Once you have submitted the form, it will be read within 2 working days.
Frequently Asked Questions
What times will Online Consult be operational from?
With patient care being at the forefront of our practice, it has been decided that forms can be completed online from 08:30 to 16:00 on Monday, Tuesday, Wednesday, and Friday and 08:30 – 13:00 on Thursday.
There may be times where this is closed off due to demand, but this will be publicised on the form if we are not accepting further medical requests.
How long will it take for my triage request to be actioned?
Our clinicians will be triaging requests from 09:00 – 16:00, Monday, Tuesday, Wednesday, and Friday and 09:00 – 13:00 on Thursday and a completed form will be read within 2 working days.